Last updated: 6/2/2025
1. General Refund Policy
At Digital Pixel, we strive to deliver high-quality digital services that meet your expectations. Due to the nature of digital services and custom development work, refunds are handled on a case-by-case basis according to the terms outlined below.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline without valid reason
- Technical Impossibility: If we determine that the project requirements cannot be technically fulfilled
- Breach of Contract: If Digital Pixel fails to meet the terms outlined in the service agreement
- Cancellation Before Work Begins: If you cancel the project before any development work has started
3. Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- Change of mind after project commencement
- Dissatisfaction with design preferences (subjective opinions)
- Delays caused by client's failure to provide required materials
- Delays due to client's slow response to feedback requests
- Third-party service failures beyond our control
- Completed work that meets the agreed specifications
- Services already delivered and accepted by the client
4. Partial Refunds
In certain circumstances, partial refunds may be considered:
- Project Cancellation Mid-Development: Refund of unused portion after deducting completed work
- Scope Reduction: If project scope is significantly reduced during development
- Mutual Agreement: When both parties agree to terminate the project early
5. Refund Process
To request a refund, follow these steps:
- Contact Us: Email Support@digitalpixel.info with your refund request
- Provide Details: Include project details, payment information, and reason for refund
- Review Process: We will review your request within 3-5 business days
- Decision Notification: You will be notified of our decision via email
- Processing: Approved refunds will be processed within 7-10 business days
6. Refund Timeline
Refund processing times vary by payment method:
- Bank Transfer: 3-5 business days
- Credit/Debit Card: 5-10 business days
- Digital Wallets: 1-3 business days
- UPI: 1-2 business days
7. Refund Amount Calculation
Refund amounts are calculated based on:
- Total project value
- Percentage of work completed
- Resources already allocated
- Time invested in the project
- Any third-party costs incurred
8. Dispute Resolution
If you disagree with our refund decision:
- You may request a review by our senior management
- Provide additional documentation supporting your case
- We will conduct a thorough re-evaluation
- Final decisions will be communicated within 7 business days
9. Alternative Solutions
Instead of refunds, we may offer:
- Service Credits: Credit towards future projects
- Additional Revisions: Extra rounds of modifications
- Extended Support: Longer support periods
- Scope Adjustments: Modifications to better meet your needs
10. Contact Information
For refund requests or questions about this policy:
- Email: Support@digitalpixel.info
- Phone: +916006086668
- WhatsApp: +916006086668
- Address: C12/12 Paper Mill Colony, Nishatganj, Lucknow 226007
11. Policy Updates
This refund policy may be updated from time to time. Changes will be posted on our website and will take effect immediately. Continued use of our services after policy changes constitutes acceptance of the updated terms.