Last updated: 6/2/2025
1. Digital Service Delivery
As a digital service provider, Digital Pixel delivers all services electronically. There are no physical products to ship. Our "delivery" refers to the completion and handover of digital assets and services.
2. Delivery Methods
We deliver our services through the following methods:
- Website Launch: Live deployment on your chosen hosting platform
- File Transfer: Secure download links for source files and assets
- Email Delivery: Documentation, credentials, and instructions
- Cloud Storage: Access to project files via secure cloud platforms
- Training Sessions: Live or recorded video sessions for website management
3. Delivery Timelines
Standard delivery timelines for our services:
- Basic Website (5 pages): 7-10 business days
- Professional Website (10 pages): 15-20 business days
- Enterprise Website: 25-35 business days
- E-commerce Store: 20-30 business days
- Mobile App: 30-45 business days
- Custom Projects: Timeline provided during consultation
4. Delivery Process
Our delivery process follows these steps:
- Project Completion: Final testing and quality assurance
- Client Review: Presentation of completed work for approval
- Revisions: Implementation of any requested changes
- Final Approval: Client sign-off on completed project
- Delivery: Transfer of all files, credentials, and documentation
- Training: Guidance on managing and updating the delivered solution
5. What You'll Receive
Upon project completion, you will receive:
- Complete source code and files
- Admin panel access credentials
- Hosting and domain setup (if included)
- User manual and documentation
- Training materials and videos
- 1-month free support period
6. Factors Affecting Delivery
Delivery timelines may be affected by:
- Complexity of project requirements
- Client feedback and approval response time
- Availability of content and materials from client
- Third-party integrations and dependencies
- Scope changes during development
- Technical challenges or unforeseen issues
7. Rush Delivery
For urgent projects, we offer expedited delivery:
- Express Delivery: 50% faster completion (additional 25% fee)
- Rush Delivery: 75% faster completion (additional 50% fee)
- Subject to team availability and project complexity
- Must be requested before project commencement
8. Delivery Confirmation
Delivery is considered complete when:
- All project deliverables have been provided
- Client has confirmed receipt of all materials
- Website/application is live and functional
- Training has been completed (if applicable)
- Final payment has been processed
9. Post-Delivery Support
After delivery, we provide:
- 1-month free technical support
- Bug fixes and minor adjustments
- Guidance on content updates
- Performance monitoring assistance
- Extended support packages available
10. Contact for Delivery Updates
For delivery status updates or questions, contact us:
- Email: Support@digitalpixel.info
- Phone: +916006086668
- WhatsApp: +916006086668
- Business Hours: Mon-Fri 9:00 AM - 6:00 PM IST
- Address: C12/12 Paper Mill Colony, Nishatganj, Lucknow 226007